An Energy Retail Transformation Strategist based in Kuala Lumpur, Malaysia with significant experiences in delivering substantial Transformation Programme for Tenaga Nasional Berhad (TNB) at company wide level and now, in TNB Retail Division. TNB Transformation Programme successfully delivered includes TNB organisation renewal for core businesses and corporate center under Value Unlocking Programme (2015-2018), formation of TNB Retail Academy (2019) to develop Retail workforce of the future, TNB Retail Reorganisation (2020) to create a customer-centric, solution led and agile organisation. Currently, is embarking on a bold transformative exercise for TNB Retail to realise the Energy Transition TNB Sustainability Pathway 2050 ambition and elevate customer experience to the next level through digitalisation whilst transforming ways of working via Network of Teams aligned with ESG goals.