Customer is key to deeper change in Europe's energy transition
In 2020 the European citizen needs to “move on in a transitional energy sense, because we need deeper change” in the sector.
That’s the hope of Francesca Talamo, of Italy’s electrical and electronic manufacturing association ANIE Federazione.
Talamo represents the smart meter sector in Italy and she stresses that “at this time we need to involve the end-user in this transition period”.
“We have a massive roll-out in the electricity and gas sector and the customer has an important role to play in this challenge. At the moment they see the smart meter with fear – they think it is a problem. People do not like change: they don’t see the benefits. We need to raise their awareness.”
Talamo also highlighted another challenge for her organisation: electric vehicles. “We are working hard with the government to improve the network, but we need a lot of incentives. And also we need the charging infrastructure. These are the key points for us in the energy transition.”
She was speaking to me in Amsterdam on the sidelines of the Enlit Impact Circle, the meeting where industry experts get together to plan the programme for Enlit Europe.
And she believes the event has a “big role” to play in highlighting the customer engagement and EV topics, as well as the wider energy transition.
“In Italy, the utilities and the industry are ready to show our best practices and how we can improve them. So Enlit represents a landmark for us to show our contribution and to exchange knowledge.”