Hub Sessions

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Introduction by the Moderator

28 Nov 2023
Democratisation Hub (Hall 7.2)
Session: Customer Engagement: Data-centric? User-centric? Or does the magic lie with both?
Many energy retailers and digital companies operating in the energy space are still trying to figure out if/how their data and customer engagement strategies will converge. In an attempt to unpack this conundrum in an thought-provoking way, a high-level panel of industry stakeholders will discuss data-centric vs user-centric approaches to customer engagement, and their respective merits and short-comings, with the aim to reach a degree of consensus by the close of the session.
Sean Layerle, Managing Director - CInsights

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