Introduction by Chairperson
29 Nov 2023
Democratisation Hub (Hall 7.2)
Session: Energy Poverty: How utilities can help vulnerable customers
Even if domestic energy costs fall, they are unlikely to return to levels seen 12-18 months ago. This is putting pressure on all households, with the most vulnerable ones impacted the most. You hear horror stories in the news of peole being forced onto prepaid meters or self-disconnecting. By showcasing several best practice cases we will demonstrate what suppliers can do to protect the most vulnerable customers.